Plumbing Service Technician – Residential

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Jacksonville. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

The Big Task

You will diagnose and repair residential plumbing systems and lead customers to informed and confident buying decisions by providing an extraordinary customer experience.

Key Sub Tasks

• Maintain communication with dispatch, your manager, parts and installation teams.
• Keep your company truck clean, inside and out.
• Keep your truck inventory up to date.
• Properly complete paperwork.
• Join the on-call rotation.
• Maintain a clean and professional appearance.
• Have and maintain a clean driving record.
• Participate in training allowing you to grow and develop as a professional.
• Have or be willing to get the proper certifications. We can help you with this.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount of skill and experience.

What We Offer

• Our top performers are among the highest-paid technicians in Jacksonville. You’ll have unlimited earning potential.
• Company supplied, take it home at night, new and safe, super-cool company truck.
• Medical Insurance -- health, dental, vision, life insurance, short-term and long-term disability.
• New technology, including Android Phones, iPad & access to integrated software.
• State-of-the-art tools, parts and supplies.
• 401k Plan with a company match.
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at David Gray Electrical, Plumbing, and Heating and Air.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where they will be appreciated by their team and their customers, and where their work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about David Gray Electrical, Plumbing, Heating & Air by visiting Your davidgrayonline.com.

Equal Opportunity Employer

Apprentice - Residential

The Role

We’re looking for exceptional apprentices who can deliver world-class customer service.

As a Plumbing, Electrical, or HVAC apprentice you will work as part of a dynamic and passionate team to demonstrate technical competency and exceed customer expectations by accomplishing the highest quality service, every time.

By working closely with the lead technician and service manager, you will complete jobs on time and under budget, helping achieve the company’s financial goals.

The position will be based in our office, with opportunities to travel to the market you are working in.

Responsibilities

• Assist lead technician; be efficient and accurate.
• Know how to establish customer rapport to ensure highest levels of satisfaction.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Assist in properly staging jobs; adhering to quality checklist.
• Support lead technician in maintaining a clean, organized job site and well-inventoried truck.
• Participate actively in all formal exercises and on-the-job training to master your trade.
• Assist in completing accurate and timely paperwork.

Requirements

• Knowledge of applicable installation and venting codes.
• Clean, safe driving record.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Passionate about David Gray and loves the brand.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desires to be a better technician tomorrow than you are today.
• Outgoing personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, self-starter who’s flexible and has a great attitude on life.

Equal Opportunity Employer

About us

David Gray Electrical, Plumbing, Heating, and Air is a small business in Jacksonville, FL. We are professional, customer-centric, supportive and our goal is to be the top is home service company in Northeast FL. We are professional, customer-centric and supportive. David Gray is dedicated to being the employer of choice in the North East Florida area. We have been around for 40 years and have grown as a result of its staff. Not only do we have top-tier technicians, but we have excellent dispatchers, CSRs, warehouse staff, and other supporting team members in the office. As a David Gray team member, you can expect to work at a company where honesty and integrity come first and foremost. You can also expect to work with a team that is dedicated to your success. There are endless opportunities for growth.

Our work environment includes:

• Modern office setting
• Food provided
• Growth opportunities
• Company perks
• Safe work environment
• On-the-job training

Base Salary: $52,000/year. Potential to make more with commission.

Duties:

• Identify and develop new business opportunities in the market
• Conduct sales presentations and product demonstrations to potential clients
• Build and maintain strong relationships with existing clients through regular communication and account management
• Collaborate with the technical sales team to provide solutions tailored to client needs
• Utilize Service Titan and other CRM tools to track and manage sales activities
• Meet or exceed sales targets and goals on a consistent basis
• Stay up-to-date with electrical industry trends and developments to effectively position products and services

Requirements:

• Proven experience in electrical sales or business development
• Strong communication skills, both written and verbal
• Generac or generator experience preferred
• Familiarity with Service Titan is preferred
• Ability to work independently and as part of a team
• Excellent negotiation and closing skills
• Willingness to travel for client meetings and industry events

If you are a motivated individual with a passion for electrical and technology, we want to hear from you! Join our dynamic team and take your career to the next level. Residential Electricians with a proven sales track record are encouraged to apply. Apply now!

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• 401(k) matching
• Cell phone reimbursement
• Company car
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Travel reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities
• Commission pay

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

Residential Electrical/Electrical Sales: 3 years (Required)

Generac/Generator: 1 year (Required)

Work Location: In person

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Jacksonville. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much do you feel appreciated when you don’t cut corners? How much we inspire ongoing training and education. How does it feel to have customers rave about you? How much you can earn when you truly are the best? People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

The Big Task

As a Part Runner, you will stage parts and equipment at the company warehouse and deliver them to job sites

Key Sub Tasks

• Load and unload parts and equipment
• Drive a 16’ box truck and operate a lift gate and pallet jack
• Organize parts and equipment and securely tie-down for safe transportation
• Check and verify orders to confirm items, quantity, and condition
• Organizing and cleaning warehouse and trucks
• Receiving, restocking, and counting inventory
• Performs other related duties as requested by the manager.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What We Offer

• State of the art tools, parts and supplies.
• A team. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at David Gray Electrical, Plumbing, Heating and Air.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about David Gray Electrical, Plumbing, Heating and Air by visiting davidgrayonline.com. Equal Opportunity Employer

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Day range:

Monday to Friday

Experience level:

No experience needed

Shift:

• 8 hour shift
• Day shift

Our new HVAC team is growing.

We have built a solid team and looking to grow our Service Technicians team. We offer competitive wages (potential to make over $100K annually), performance bonuses, paid time off, and benefits.

The role we are filling is for a Residential HVAC Service Technician with at least 3-5 years of experience to deliver the most efficient, highest quality customer service to our outstanding customer base. The candidate will diagnose and repair air conditioning systems and help customers make the most informed buying decisions.

Candidate would possess the following credentials:

• Excellent customer service skills
• Positive attitude with a competitive drive to succeed
• Ability to make effective decisions and problem solve with accuracy
• Knowledge of HVAC equipment, codes, and proper application procedures
• Highly organized with exceptional follow through abilities
• Detail-oriented

Some of the main responsibilities would include:

• Diagnosing and repairing residential HVAC systems
• Establishing customer rapport with our clients and be 100% honest with them
• Educating and assisting customers in choosing the best solutions and maintenance plans
• Explaining honestly the pros and cons of all repair or replacement options
• Communicating efficiently with management, dispatch, and the customer to ensure overall success of the company
• Maintaining a clean, organized job site and inventoried truck
• Providing accuracy on invoices and time sheets
• Knowledge of HVAC equipment, codes, and proper application procedures
• Abide by Company policies and procedures
• Attend required continued training (whether in house, out of state, online, or in a training center)

Requirements:

• At least 3 years residential AC Service Lead Tech experience from a licensed contractor
• Ability to present repair options with closing accuracy
• Strong knowledge of HVAC codes and the ability to make on-the-job decisions
• Clean and safe driving record required

This position requires you to work in all sorts of weather conditions. You will be in attics, crawl spaces and other confined locations.

Also, you will be required to work our on-call schedule which includes nights and weekends on a rotating basis.

Service Titan Experience Preferred.

Benefits:

• Medical, dental, and vision benefits
• Disability and Voluntary life available
• Paid holidays
• Paid vacation
• Bonus Incentives
• Company provided vehicle
• Company provided cell phone
• Retirement plan

Note: Waiting period may apply

Job Type: Full-time

Pay: $23.00 - $30.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Performance bonus

Reports To
Call Center Manager

Job Type
Full time, 9:30AM - 6:00 PM Shift

Pay: $17 - $25 per hour

Job Overview

Candidate will be expected to work formally in a call center of 8+ people. Candidate will be expected to deliver skills that reflect the ability to work as a team and well with others. Candidates will be expected to answer and perform outbound calls when necessary, delivering the best experience to our customers. Candidate is expected to be punctual and responsible when it comes to attendance.

Responsibilities and Duties

• Monitor call board.
• Answer inbound calls and schedule appointments for customers for all company trades (Plumbing, Electrical, HVAC & Lift Station).
• Monitor emails and respond in a timely fashion.
• Make outbound calls.

Qualifications

• High-School graduate or equivalent,
• Minimum two-year customer service,
• Minimum two year answering inbound calls,
• Excellent customer service skills,
• Excellent telephone skills, computer literacy, ability to multi-task, ability to operate multi-line phone system,
• Strong data-entry skills.
• Experience in a plumbing, electrical or heating and air company is preferred but not required.

We are a 24/7 company. This position does require you to work weekends.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience:

• Customer service: 2 years (Preferred)